Collection & Delivery Options
Whether you are wanting to have your order delivered, or to collect your order from one of our stores, we've a range of options available to choose from.
Free Home Delivery
We offer FREE delivery on orders over £75 to UK Mainland addresses, subject to maximum parcel weights.
For orders over £75 in value, with a maximum parcel weight of 30kg (2kg for Highland and some remote locations), you can choose our Free Delivery service at checkout. Delivery for orders under £75 starts from just £3.99.
View all Delivery options ›Free Click & Collect
Place your order online and collect your items for FREE from your local Millbry Hill store.
For items stocked at your local store, Click & Collect orders placed before 3:00pm are usually available for collection the same day. Orders placed after 3:00pm, are normally available within 24hrs.
Find your local store ›Our Delivery Options
We offer a range of delivery services, giving you a choice of service and cost options. Our Standard and Economy Delivery options will typically be delivered by Evri or DPD. All Priority Deliveries will be made by DPD. Local Bulk Deliveries are made by our own fleet of wagons, whereas other pallet deliveries will be delivered by a 3rd party pallet courier. All available delivery options for your choice of products and delivery location will be displayed at checkout.
| Delivery Option | Estimated Time | Parcel Type | Price |
|---|---|---|---|
| Economy Delivery* | 5–10 working days | Small Parcel (up to 5kg) | £3.99 |
| Large Parcel (up to 30kg) | £4.99 | ||
| Standard Delivery | 3–5 working days | Small Parcel (up to 5kg) | £5.99 |
| Large Parcel (up to 30kg) | £6.99 | ||
| All orders over 30kg | From £12.99 | ||
| Priority Delivery | 1–2 working days | Small Parcel (up to 5kg) | £7.99 |
| Large Parcel (up to 30kg) | £9.99 | ||
| Local Bulk Delivery | Arranged post-order | 20+ feed/bedding bags for delivery within 20 miles of store | Free |
| Highland & Remote - Economy Delivery | 5-10 working days | Small Parcel (up to 2kg) | £3.99 |
| Highland & Remote Location Delivery | 3-5 working days | Small Parcel (up to 2kg) | From £4.99 |
| All other orders | From £14.99 | ||
| Isle of Man Delivery | 3-5 working days | Small Parcel (up to 2kg) | From £4.99 |
| All other orders | From £15.99 | ||
| Northern Ireland Delivery | 3-5 working days | All orders | From £8.99 |
| Channel Island Delivery | 5-10 working days | All orders | From £15.99 |
*Economy Delivery is not available on large bags of feed, bedding, or other bulky items.
Additional Information for Pallet Deliveries
For large orders of feed and bedding you may be offered the option of a pallet delivery at checkout. Pallet deliveries will typically be made by a HGV or Artic Truck. Please advise of any access restrictions for large vehicles or special requirements as soon as possible (e.g. tail lifts and pump trucks to unload goods) by leaving an order note when placing your order, or by replying to your order confirmation email, or calling our Customer Service Team on 0800 652 0432 (Available Mon - Fri 9am - 5pm, excluding bank holidays).Pallets may be delivered as kerbside drop-offs if access to the property is not suitable for the delivery vehicle. All pallet deliveries require someone to be available on site to accept the delivery.
Highland & Remote Postcodes
Due to the extra charges and restrictions imposed by our courier for some Highland, Remote and Offshore postcodes, delivery surcharges may be applied for parcels that are sent via our courier. We may be unable to ship some larger items to these areas. All available delivery options and costs for your chosen items will be shown during checkout.
Highland, Remote & Offshore Postcode Areas:
| Location | Postcodes | Delivery Options |
|---|---|---|
| Aberdeen | AB35–AB38, AB53–AB56 | From £3.99 (Free for orders over £75 & under 2kg) |
| Falkirk | FK17–FK22 | From £3.99 (Free for orders over £75 & under 2kg) |
| Outer Hebrides | All HS postcodes | From £3.99 (Free for orders over £75 & under 2kg) |
| Inverness | All IV postcodes | From £3.99 (Free for orders over £75 & under 2kg) |
| Kilmarnock | KA27–KA28 | From £3.99 (Free for orders over £75 & under 2kg) |
| Kirkwall | All KW postcodes | From £3.99 (Free for orders over £75 & under 2kg) |
| Paisley | PA17–PA18, PA20–PA38, PA41–PA80 | From £3.99 (Free for orders over £75 & under 2kg) |
| Perth | PH3, PH5–PH7, PH10–PH11, PH13–PH50 | From £3.99 (Free for orders over £75 & under 2kg) |
| Portsmouth | PO30–PO33, PO35–PO41 | From £3.99 (Free for orders over £75 & under 2kg) |
| Truro | TR21–TR25 | From £3.99 (Free for orders over £75 & under 2kg) |
| Shetland | All ZE postcodes | From £3.99 (Free for orders over £75 & under 2kg) |
| Isle of Man | All IM postcodes | From £4.99 |
| Northern Ireland | All BT postcodes | From £8.99 |
| Channel Islands | All GY & JE Postcodes | From £15.99 |
Returns & Refunds
We hope you will be pleased with your purchase, however should you wish to return anything bought from us, we will be happy to refund a product within 28 days of receipt, provided it is in a fully resaleable condition. For more information, details on how to return your order for a refund or to request a return, please click the link below:
Request a Return / Refund
